FAQ and Support

Short answers about pricing, activation, refunds, privacy, and support.

How the Activation Portal Works

Typing long playlist URLs and login details with a TV remote is frustrating. The web portal is an optional helper that lets you send those details from your phone or computer to your TV more comfortably.

It acts as a temporary encrypted bridge between your browser and your device. Once the details are delivered to your TV, the app servers do not keep stored copies of your M3U or Xtream credentials.

Straightforward Pricing

One offer structure across the site: a 365-day free trial first, then a yearly or lifetime option.

Free Trial

365 Days Included

$0

Full access for one full year from the day you start using the app.

Annual Plan

Keep It Simple

$4.95/year

Continue after the free year with a low yearly plan.

Lifetime Activation

One-Time Purchase

$13.69

Pay once and keep your activation without renewing each year.

BleuPlayer Pro includes a 365-day free trial. After that, you can continue with either a $4.95 yearly plan or a $13.69 lifetime activation. Prices shown in USD.

Common Questions

Short answers before you install or activate.

Does BleuPlayer Pro include content?

No. BleuPlayer Pro is a media player only. You add your own playlist or login details.

Is the web portal required?

No. It is optional and only helps you send long links or login details to your TV more easily.

Where do I get help?

Start with the FAQ, then contact support if you need help with setup, billing, or activation.

Read the FAQ or contact support if you need activation, billing, or setup help.

More Detailed Answers

Clear answers to the questions users ask most often before or after installation.

Does BleuPlayer Pro provide channels or content?

No. BleuPlayer Pro is a media player only. It does not include channels, subscriptions, or any preloaded content.

How does the 365-day free trial work?

You get full access to the app for 365 days. After that, you can choose a $4.95 yearly plan or a $13.69 lifetime activation.

What happens after the free period ends?

You can stop using the paid features, continue with the yearly plan, or switch to the lifetime activation. The pricing shown on the website is the same pricing referenced in the FAQ and legal pages.

Is the activation portal required?

No. It is only there to make entering long M3U links or Xtream credentials easier than typing with a TV remote.

Are my details safe when I use the portal?

Yes. The portal works as a temporary encrypted bridge to your TV and does not keep stored copies of your M3U or Xtream details after the transfer is complete.

Where do billing or refund questions go?

If you purchased through an app store or payment provider, that provider's own refund rules apply. For direct billing errors or activation problems, review the refund policy and contact support.

How do I contact support?

Email support@bleuplayer.com with your device model, app version if visible, and a short description of the issue. Include a purchase reference for yearly or lifetime activation questions.

Where can I review the legal pages?

You can review the Privacy Policy, Terms of Service, Cookies Policy, and Refund Policy directly from the footer on every core page.

Contact support if you still need help, or review the Refund Policy for billing questions.